Help when the case can't wait.
Every Hornet customer has a dedicated case lead not a ticket queue. Find answers in the docs, open a live chat, or reach our emergency line for active incidents.
Reach us the way that fits your urgency.
From async email to a live emergency line every channel connects you to a real analyst who knows your account.
Email support
For detailed questions, evidence requests, or documentation. We aim to reply within one business day.
Emergency hotline
Active incident? Don't wait for email? We have a 24/7 line for time-critical investigations.
Screen-share session
Book a 30-minute screen-share with a senior analyst to walk through a case or workflow question.
Dedicated support,
not a ticket queue.
Every ticket goes directly to the analyst familiar with your account. You won't be explaining your chain setup from scratch.
- Named case lead for every account
- SLA tracked per ticket priority
- Direct escalation to senior analysts
- Court-ready documentation on request
Not sure where to start? Just write to us.
Fill out the form and the right person will reach back within one business day.
Active incident? Don't wait for email.
Our 24/7 emergency line is reserved for live investigations, exchange compromises, and time-critical tracing requests. Call, don't type.